Legality of Gambling
Game Fairness and Odds
Getting Started
Purchase Credits and Payouts
Technical Issues
Password and Account Info
Customer Support Team
Please note Visa and Mastercard may not allow us to credit your credit card. In such a situation we will send your cash out amount in full by check.
If you have difficulty to connect to the Internet, please contact your local Internet provider. If you are connected to the Internet and you still can’t login to our Casino Server, please contact our Customer Support Team.
If this problem persists, please contact your local Internet provider. If you experience a problem as a result of this unfortunate loss of connection, please contact our Customer Support Team AS SOON AS THE ERROR OCCURS and explain in detail what happened. Please be sure to include your username along with a detailed description.
Our Customer Support Team will e-mail you with your hint question you chose when you first registered. Reply to the e-mail with the correct answer and the Customer Support Team will e-mail you your secret password.
It is extremely secure to send your credit card over the Internet. Punta Del Este Casino uses state-of-the-art encryption in our software, which is virtually impossible to crack. Banks use encryption software for all their transactions over the Internet.
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We will never expose any of your personal information to other players - your privacy is guaranteed.
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for promotional or other purposes?
Our Customer Information Policy pledges that any details disclosed by the player will not be sold or distributed to a third party. You can rest assured that no one will annoy you with any form of solicitation.
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The system is password protected, this authenticates the player's identity before any restricted operations can be accessed. You and our support team are the only ones with access to your account. Do not reveal your user name or password to anybody.
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You will not be able to play using Real Money because our casino is void in Canada. However, you are welcome to play off-line for fun. If you still try to purchase credits we will cancel your purchase request.
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Laws vary from jurisdiction to jurisdiction. We cannot be responsible for the laws in your location. Please contact your local authorities for up to date information on the legality of Internet gaming in your jurisdiction.
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Our Casino offers the same odds to those found in Las Vegas. Our extensive selection of video poker games offer up to 99% paybacks.
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All software has met strict criteria to guarantee fairness for our users. In addition each individual game (hand, spin, etc.) is recorded in the Casino Server and is easily accessed by our Customer Support Team at your request.
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You can register directly from the casino software.
To register from the casino software:
Or to register within a Free Mode Game
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To purchase credits or chips from the casino software, click on any bank button.
Choose your payment method.
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Yes. You are welcome to try our games with no obligations for as long as you wish. When you are ready to play for real, simply register to open a real account.
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From the casino software, click on «Free Play?
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To purchase credits or chips from the casino software,
click on any bank button.
To purchase credits or chips from the casino software, click on any bank button.
Credit Card is the fastest way of purchasing your credits.
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Our casino processes all payouts on a daily basis and the speed of delivery for winning checks will vary depending on the mail service in your location. For all purchases made by credit card, we will credit your wins to your credit card up to your purchase amounts and all overages will be paid by check.
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IBM PC-compatible computer,
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If you are playing for free, you do not need to be connected to the Internet; however, you do need to be connected to our casino server in order to play for real money.
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You do NOT need to call overseas to play in our casino. All you need to do is connect to the Internet in the way you usually do to browse the web. We guarantee that you won't receive any hidden telephone charges as a result of playing in our casino.
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The original download file may have been altered during the download process. Please delete the corrupt file and try downloading it again. This error can occur during high Internet traffic hours such as evenings and weekends. Try downloading at a slower time, such as weekdays. If the problem persists, please contact our Customer Support Team and they will be happy to assist you.
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Make sure to write your User Name and Password properly. If you forgot your password click here. Make sure your computer is connected to the Internet. To test your Internet connection, start your preferred browser (ex: Netscape or Internet Explorer) and try to visit any website (ex: www.yahoo.com).
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We take great care to make sure that our servers offer the highest level of reliability to our players. Most of the time if you lose your connection to the games the error occurred somewhere between your computer and our server. Our server always records the game results, which our Customer Support Team can easily track.
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E-mail our Customer Support Team with the following details:
Title of e-mail: Recover Password
Content:
User Name
Full Name
Address
Zip / Postal Code
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From the software, in Real Play mode:
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From the software, in Real Play mode:
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From the software, in Real Play mode:
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You can e-mail your questions to our Customer Support Team.
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